Recent Commercial Posts

Coronavirus: Scope of Cleanup Protocol

3/13/2020 (Permalink)

Coronavirus, COVID-19 Let SERVPRO of Lake Charles help you disinfect the coronavirus at your home or business.

SERVPRO professionals can perform a proactive cleanup that involves facility or structure cleaning and disinfection where the customer states that there is no active known threat of COVID-19 contamination or exposure. The customer will be required to acknowledge that cleaning and disinfecting will only apply to the current state of the structure and contents. The structure would not be protected from future COVID-19 contamination if an infected person was to enter and occupy the building.

Cleanup Scope of Work and Planning:

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets, and tables at a minimum. These same surfaces are mentioned in the CDC’s guidance for commercial spaces as well, including: • Kitchen/Food Areas • Bathrooms • Schools/Classrooms • Offices • Retail Spaces • Water Fountains • Shelving and Racks • Sales Counters • Carpets and rugs • Stair Handrails • Elevator Cars • Playground Equipment • Fitness

Equipment Cleanup and Disinfecting Procedures:

Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of waste. The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar type organisms to COVID-19. SERVPROXIDE™, SERVPRO’s proprietary disinfectant, is a hospital-grade disinfectant that has demonstrated effectiveness against viruses similar to SARS-CoV-2 on hard, non-porous surfaces. In addition, SERVPROXIDE™ currently has dozens of EPA-approved claims including Feline coronavirus, Canine coronavirus, Staphylococcus (MRSA), E. coli, Salmonella, Rotavirus, Swine flu (H1N1) and more. Porous surfaces that are not water-sensitive, such as carpet and other fabric material, cannot be disinfected but can be sanitized using SERVPROXIDE™.

Understanding Damage to your Commercial Property

3/4/2020 (Permalink)

We do not want your business to have any type of damage. The bottom line is damage that has the potential to impact a residential property can also impact a commercial building.

Types of Damages

Storm: Damage caused by strong winds and heavy rain can remove roof tiles, break windows, plus more. Storm damages can be devastating and can cause delay in business.

Water: Water damage is typically due to burst pipes, floods, or rain. In any case, this can result in contaminated water affecting surfaces and furniture, but also mold growing and eroded belongings. Electricity and water damage quickly become volatile when combined.

Fire: Fire damage can result from a gas stove, faulty outlet, or candles and cigarettes that are not properly put out. This can also cause severe destruction to your property, which requires cleaning and restoration services.

Mold: As a highly unhygienic and unappealing, mold spreads quickly around properties as air-borne spores and remediation is very important to prevent it from rapid growth. Mold grows in any moist environment. Even that small leak under your office’s bathroom sink can eventually attract mold to grow.   

If you have any questions of a problem you may be having, do not hesitate to call SERVPRO of Lake Charles at 337-478-1133.

Water Damage Tips for your Business

2/25/2020 (Permalink)

Tips for Lake Charles Business Owners to Avoid Commercial Water Cleanup Situations

Commercial water damage hit a business in multiple ways. The company usually needs to close for repairs, lack of revenue, and the loss from items directly damaged by the water.

There are actions business owners can take to protect their Lake Charles property from commercial water damage. It is far easier to dedicate a small amount of time towards proactive measures that assist in avoiding a loss to the property and contents. SERVPRO recommends doing the following:

Regular Inspections
Here in Louisiana, flash floods, as well as plumbing issues, are the reasons for water loss in commercial properties. Make a list of areas to check and look over those places once a month. In this way, small leaks, damage to the roofing, or pooling water from poor drainage does not have a chance to become a problem.

Winterize
The winters in the state can be cold, and a little winterization goes a long way. Drafts can freeze pipes with poor insulation, which in turn causes the pipes to burst. Overnight and on weekends, make sure the heat in the building runs at sufficient temperatures, never lower than 50-degrees Fahrenheit, to prevent freezing pipes. If the thermostat has a battery backup, make sure to replace the batteries regularly.

Talk to Your Security Company About Environmental Monitoring
Environmental monitors can send out an alert when there is an elevation in temperature or moisture. Many different monitoring agencies offer this type of service.  Having an early warning system in place has the potential to save your property from damage from both fire and water.

Establish an Emergency Plan
If water damage happened on-site, what should you do? Establish a list of where the water shut-off valve location and numbers to contact, such as SERVPRO for quick cleanup of the property. The technicians can remove water, restore furnishings, and handle proactive treatments against mold and odors.

We suggest contacting our office regarding a pro-active program we offer called the ERP--Emergency READY Profile Program. A Sales and Marketing Rep SMR can schedule a visit to your company and demonstrate the advantages of this effective measure to keep your business viable. No cost to you, and it can save your business from closure.

SERVPRO of Lake Charles at (337) 478-1133 is ready to assist local businesses with commercial water cleanup of any size. They arrive quickly and restore the property to its preloss condition, "Like it never even happened."

Always Be Prepared: Emergency Ready Profile (ERP)

2/21/2020 (Permalink)

SERVPRO of Lake Charles wants your business to be ready for any emergency.  Whether it’s a water leak, fire damage or a flooded area in your building, SERVPRO can help you be prepared. Below are a few of our most frequently asked ERP questions and answers.

Q: What exactly is an ERP?

A: An ERP is an Emergency Ready Profile. This profile is created with the assistance of one of our trained professionals.  Our professionals will meet with your business to document an organized plan of action should an emergency arise. The plan will consist of emergency contacts and phone numbers, facility details, chain of command for authorizing work, and other necessary information for your business.  The ERP also establishes your local SERVPRO of Lake Charles as your preferred mitigation and restoration provider.

Q: How much does this cost?

A: There is no cost for this assessment! It is a service SERVPRO is proud to offer at no charge to your company.

Q: How does this benefit my business?

A: No one expects an emergency or a disaster. The key is to have a plan of action already in place prior to an event occurring. The SERVPRO ERP can assist your company develop a response plan to help you get back to business ASAP.

Q: How do I get the SERVPRO Emergency Ready Profile?

A: That’s the easiest part! Just call us at 337-478-1133 and tell us that you would like to meet with our ERP professional, we will be more than happy to set up an appointment with your business.

SERVPRO. “Like it never even happened.®”

Finding Good Storm Coverage for your Business

1/17/2020 (Permalink)

lightning and a street sign SERVPRO of Lake Charles is here to help your business during a storm or flood event.

If your commercial property in Lake Charles, LA., is frequently beset by storms, your property insurance coverage is probably not sufficient to pay the costs of the flood restoration services you will likely need at some point. You need storm insurance. Even with the extra coverage, however, it is important to make sure that you pay close attention to the exclusions listed in your policies. Only by filling in all the gaps that other policies leave do you get the best coverage possible.

Are you sufficiently covered by insurance?



Flood Damage

Most floods caused by natural disaster or other extreme circumstances aren't covered by general commercial property policies. You will need flood insurance to protect yourself from having to pay out-of-pocket expenses like the following:

• Water mitigation services
• Restoration costs
• Building inspection fees

After you pay your deductible, your storm insurance is likely to cover the bulk of your recovery expenses. Having a policy in place before storm season arrives is essential.

Hail Damage

If your storm coverage focuses on flooding, it may include exclusions for other damage that your building could sustain during a storm. Hail damage often accompanies violent thunderstorms, but some insurance policies don't cover the damage that a hail storm can cause. In this instance, you will need additional coverage to fill in the gap left by the exclusion.

Lightning Damage

When lightning strikes your building, it can cause quite a few problems. Other than raising the risk of fire, it may also short out your electrical system, leaving you without power regardless of how reliable your backup generator may be. If other systems, such as your building's plumbing or HVAC system, relies on the power, then you can see how expensive a lightning strike could become. Many policies exclude lightning damage for this reason. Your insurance company may offer rider policies to compensate, however.

When you are shopping for the best commercial insurance package, don't forget comprehensive storm insurance. One storm can cause extensive damage. It can give you peace of mind to know that you are protected.

5 Winter Safety Measures to Prevent Your Commercial Property from Freezing Pipes

11/14/2019 (Permalink)

frozen pipe image Water damage from frozen pipes can cause a major problem for your business.

SERVPRO of Lake Charles understands the importance of winterizing your business. The following steps are critical in avoiding water damage this winter.

1. Insulate all water pipes that run along the exterior of the building or those that are located in unheated interior spaces.
2. Inspect water pipes on a regular basis – look for any signs of small leaks or fatigue that could cause them to fail in a big way when the temperatures drop significantly.
3. Run water at a slow drip to relieve the pressure that can burst a pipe if you think it’s about to freeze.
4. Check all shutoff valves and levers to make sure they are in excellent working order.
5. Keep utilities on in vacant units. The cost of maintaining utilities in that unit will offset the cost of loss that could result from the lack of heat or water movement.

While these 5 winter safety measures can help avoiding a catastrophic pipe burst, the best thing you can do to minimize water damage is simply be prepared for the worst. What to do once you notice the frozen pipes? First, turn off the main water supply. If this is not possible, contact a plumber and explain that it is an emergency.

Same goes for water seeping from the ceiling and/or walls. Your emergency/safety measures should include the following: Shut down the power supply at the meter box and call an electrician immediately. Make every effort to protect documents, electronics and computers. Open doors and windows in the water damaged area to allow for drying and contact an emergency clean up service immediately. The sooner you have a professional disaster clean up team on site, the quicker and less expensive the cost to repair and prevent hazardous mold growth.

ERP: Emergency Ready Plan

10/22/2019 (Permalink)

Emergency ready plan graphic Whether you experience water damage, fire damage or mold damage an Emergency Ready plan can get you back to work quickly.

If you own a commercial property then you should be aware that having a good plan in place when a disaster strikes is crucial to getting up and running as soon as possible. SERVPRO of Lake Charles offers a free service called and Emergency Ready Plan (ERP). 

An ERP can provide important information pertaining to the systems that are necessary to run a business. This means knowing where your water shut off valves are or where your gas shut off valves are. Who to call if you experience water damage or fire damage. If your server room gets affected by a sudden and catastrophic loss who the IT company is that can respond quickly is valuable. 

Click here to learn more about our free assessment.

Business Claims: Making a Disaster Claim

2/19/2019 (Permalink)

Fire Damage in Lake Charles, LA.

Fire Claim Process

While a blaze burning through your facility and your inventory is devastating enough, the fire damage can leave your property and your business boarded up for months. This is why it is essential to start the fire claim process immediately so that you can minimize the extent of the business interruption and get back to work quickly.

1. Call Your Insurer

While the first calls you make are to emergency services and family, the third call you should make after a fire is to your insurer. You want to make this call immediately after a fire to ensure that the claims process is initiated at the earliest possible moment. The longer you wait to make a claim, the longer it will take to get your business up and running.

2. Mitigate Further Damage and Loss

After you initiate the fire claim, you will want to get a fire restoration specialist from the Lake Charles, LA, area on the scene to board up and tarp your facility, mitigating further damage and loss. If you already have a plan in place with a restoration expert, then call them and get the process started. Keep in mind that your insurer may require you to mitigate further loss, meaning that if you don’t, then your coverage may not kick in. 

3. Keep Receipts

As you begin the cleanup, be sure to track all of your expenses by saving and tallying all receipts. When the adjuster arrives, they will want a full record of the damages incurred and the mitigation efforts made to reduce further property loss and damage.

4. Make a Record of Loss

Additionally, you should walk your property, photographing all damages to show your insurance adjuster. This record of loss will be used when evaluating your claim. You should also include any relevant receipts for the damaged property so your insurer can create an accurate valuation of the overall loss.

A fire claim may seem like a confusing process, but as with every bureaucratic process, there are appropriate steps to take. After a fire, just make sure to call your insurer, mitigate further damage, keep receipts and make a record of loss.

Let us help with the Dirty Work

1/15/2019 (Permalink)

If your commercial property is struck by a disaster such as, flood or fire it is best to call in a team of trained professionals. Think before you act and never re-enter a building without knowing it is safe to do so.  SERVPRO of Lake Charles cares about your business and we care about your safety.

After a flood or fire in your commercial building, there are several things to consider.  Is there live electricity, is the structure safe from falling, is the water clean?  These are all things that the technicians at SERVPRO of Lake Charles are trained to look for and when necessary contact the appropriate professionals to assist. 

Our technicians wear protective clothing, gloves and masks when cleaning hazardous chemicals or contaminated water. So, it is in your best interest to leave the dirty work to a mitigation or restoration company.

Dial the number (337) 478-1133 to reach out to and speak with SERVPRO of Lake Charles. No matter the time or the day of the week, our technicians are ready to assist you.

Click here for more about Lake Charles.

Got Flood Damage In Your Lake Charles Business?

1/4/2019 (Permalink)

A Severe Thunderstorm Can Cause Flood Damage To Your Lake Charles Business

When it comes to any city that is situated by a river, bayou or body of water, an excess volume of rain can end up causing flood damage to the buildings around it. Your business, may have suffered this exact problem. As the water levels rose, they began to overtake buildings close by throughout the night. Upon arriving at your establishment in the morning, you entered the space to find a few inches of water scattered across the flooring.

It is vital for you to call professional services when your Lake Charles business experiences flood damage. Leaving the water for an extended period can only cause more problems, such as the water absorbing into your wooden flooring. Additionally, flood water usually is not clean water, unlike the liquid that would come from a burst pipe inside of your shop. Because of the nature of floods, the water can bring sewage, chemicals, and bacteria into your business. Getting professionals to the scene allows you to avoid the unsanitary water and gives us the chance to remove it safely.

When SERVPRO receives your call, we always strive to arrive at your property swiftly. We understand how essential it's for your business to be open during the day so you can make your revenue. We work on your clock and arrive at the scene of the damage swiftly after your initial call.

After a brief investigation, planning, and spray of an antimicrobial agent, SERVPRO can begin to remediate the flood damage through the use of wet/dry vacuums. Getting the standing water out of the front of your cafe is our first task, so it cannot continue to spread contaminants and cause water damage to the structure of the space.

SERVPRO can then sanitize and remove the contents (tables, chairs, etc...) from your business. From there, we can focus on removing any excess moisture from the floors, after thoroughly cleaning the area with an antibacterial solution to ensure that contaminants are gone. SERVPRO can set up devices like dehumidifiers, drying mats, and air movers to draw the moisture out of the wooden flooring. When the moisture levels of your business have been appropriately lowered, SERVPRO can return the contents to their rightful places and then leave your cafe feeling “Like it never even happened.”

When a thunderstorm causes flood damage to your establishment, never delay when trying to get help. Dial the number (337) 478-1133 to reach out to and speak with SERVPRO of Lake Charles. No matter the time or the day of the week, our technicians are ready to assist you.

Click here for more about Lake Charles.

SERVPRO of Lake Charles will restore your commercial property after water damage

12/18/2018 (Permalink)

Commercial Losses

Flooding and water damage events on commercial properties are often complex with numerous issues that require a knowledgeable and flexible response. Whether you are dealing with a relatively small water cleanup scenario or a large scale event, we work quickly to assess each unique situation and isolate the damaged area. In many instances, normal operations can continue in a temporary space while we restore your facility.

Restoring Commercial Properties Presents Unique Challenges

Our professionals are trained to be mindful of legal and environmental concerns and strive to fully restore the damaged area while working within your budgetary constraints. We understand that every hour spent cleaning up is an hour of lost revenue and productivity. If an emergency situation arises in your business, give us a call and we will be there fast with the help you need.

About SERVPRO of Lake Charles

SERVPRO of Lake Charles specializes in the cleanup and restoration of commercial and residential property after a water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

In the event of water damage, it should be in your best interest to hire a professional company as soon as possible. Water damage problems can become very serious if left untreated.  Our phone 337-478-1133 is monitored 24/7/365.  We will call you back within an hour and be on site within four hours for emergency services.