Recent Posts

Another case of Why SERVPRO?

7/23/2020 (Permalink)

boat and service van SERVPRO of Lake Charles, south west Louisiana's premiere restoration company!

Why SERVPRO you might ask. Well, we do it all! Whether you have flood damage, water damage, fire damage, mold damage, covid-19 contamination, pet odor, dirty ducts, odor issues, reconstruction, restoration, fire damaged contents, soiled or stained carpets and rugs or you just need some advice on how best to proceed WE GOT YOUR BACK!

Recently, we responded to boat that had a fishy situation. Their carpet has had years of salt water and aquatic soiling that, ultimately, led to a serious mal-odor. 

Thankfully, we were able to get in there and get their carpets steamed cleaned, thus eliminating the terrible smell.

Ultimately, the customer was happy and we delivered on our promise! 

If you have any questions or concerns and would like to schedule an appointment please give us a call.

Summer Storm Safety Tips

7/21/2020 (Permalink)

Every year, hail and thunderstorms result in billions of dollars in property damages, especially in spring and summer months. Here are 10 quick tips to ensure that your home is prepared for the storm season ahead.

1. Keep an emergency kit in an accessible location in your home with the following items: a flashlight, extra batteries, extra chargers, non-perishable foods, bottles of water, first aid kits, blankets, sturdy/waterproof boots, a whistle, and important paper documents.

2. Get routine maintenance on your home, including your roof and the foundation of the house.

3. Become more familiar with your insurance policy. Know what is covered and what is not.

4. Invest in storm windows.

5. Bring all patio furniture and outdoor appliances indoors before a storm hits.

6. Keep all important or expensive belongings away from the floor in case of flooding.

7. Before a storm hits, park your car in the garage to prevent car damage.

8. Identify spots in your house away from windows and house siding to go to during a severe storm.

9. Cut down any trees or branches that could fall on your house or cars during a storm.

10. Take storm watches and warnings seriously. They can be the difference between life and death of you or a loved one.

Flood Tips and Tricks

6/24/2020 (Permalink)

Proceeding water damage, your primary focus should be safety:

  • Is it safe to stay in the house?
  • Electrical and “slip and fall” hazards are a prevalent concern.
  • Only do activities that are safe for you to perform with the damage.
  • Wet materials can be VERY heavy. Be careful lifting them!

Have A Water Damage Emergency? 

  • What To DO After A Flood
  • Remove excess water by mopping and blotting.
  • Wipe excess water from wood furniture after removal or lamps and tabletop items.
  • Remove and prop wet upholstery and cushions.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • Turn air conditioning on for maximum drying if damage is in the summer.
  • Remove colored rugs from water damage.
  • Remove art objects to a safe, dry place.
  • Gather loose items from the floors.
  • What NOT To Do After Flooding
  • Don’t leave wet fabrics in damaged areas. Hang furs and leather goods.
  • Don’t leave books, magazines, or other colored items on wet carpet or floors.
  • Don’t use your household vacuum to remove water.
  • Don’t use television or other household appliances.
  • Don’t turn on ceiling fixtures if ceiling is wet.
  • Stay out of rooms where ceilings are sagging.

The Right Approach to Handling Water Damage

6/22/2020 (Permalink)

people with rubber boots Water damage restoration must be handled professionally and quickly.

Steps To Mitigate the Damage

There are a lot of things you never want to experience as a homeowner in Lake Charles, LA.. Major water damage is definitely one of them. Without a prompt, effective response, the results of the flooding could be catastrophic. You could lose precious belongings and possibly your entire home. Fortunately, there are some steps you can take to mitigate the damage.

Call a Professional Company
Cleaning up after water damage could be overwhelming. It may seem like a hopeless task. Your best move is to call a trusted water removal company to minimize the damage in your house. The pros offer the following advantages:

  • Experience cleaning up after residential floods.
  • The right equipment and tools to thoroughly restore your home.
  • Proven techniques and expertise to tackle even the biggest jobs.
  • Timely arrival and completion of the cleanup.

Get Your Valuables out of the Way
If a sewer backup sends black water into your house, get out immediately and do not get near it. However, if the flood starts from broken pipes, it is clean water, so you can feel safe around it. In this case, you should get affected materials out of the way so they can start to dry. If there are items such as furniture, clothing or electronics near the water, move them to higher ground. It will also help to pull up any wet carpet.

Reduce the Risk of Mold
By itself, water can ruin materials in your home. After the water cleanup and restoration, you'll want to dry the area as well. This will minimize the chances of mold growing in your house, as fungal growth occurs in moist, humid places. After drying the affected spots in your house, disinfect all surfaces where the water touched.
Nobody wants to cope with water damage, but there are things you can do to prevent problems from getting more severe. As long as you're proactive and involve the pros, you can overcome these troubling issues.

Water Damage Restoration in Lake Charles, Louisiana

6/17/2020 (Permalink)

water damaged floor Lake Charles' premiere restoration specialist

At SERVPRO of Lake Charles we specialize in water damage and fire damage restoration. Our goal is to mitigate these types of damages in your home or business. There is no job too small! 

Our trained crews and office staff work closely with your insurance company to insure that your house or business gets the attention in needs most in your time of trouble. 

Whether it is a busted pipe, flood and storm damage, roof leak or sewage back up you can count on us to restore your property in accordance with industry standards. 

There are right ways and wrong ways to mitigate property damage and we strive to operate at the highest levels of excellence.

If you need a quote or just want to ask questions please do not hesitate to call!

Coronavirus: Sanitation standards at SERVPRO of Lake Charles

3/13/2020 (Permalink)

Coronavirus, COVID-19 SERVPRO of Lake Charles is here to help disinfect Coronavirus in your home or business.

SERVPRO® professionals are trained in adhering to the highest cleaning and sanitation standards. SERVPRO® franchise professionals offer cleaning services including the removal of biohazard contaminants.

They have the specialized training and products to get your property back to business.

About Coronavirus The CDC is responding to an outbreak of a respiratory disease caused by a novel (new) coronavirus (SARS-CoV-2) that was first detected in Wuhan City, Hubei Province, China and has spread to 60 locations internationally (as of this publication), including cases in the United States. The virus known as “coronavirus disease 2019” (abbreviated “COVID-19”) is thought to spread mainly from person-to-person or through respiratory droplets when an infected person coughs or sneezes. It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes, but this is not thought to be the main way the virus spreads.

Coronavirus: Scope of Cleanup Protocol

3/13/2020 (Permalink)

Coronavirus, COVID-19 Let SERVPRO of Lake Charles help you disinfect the coronavirus at your home or business.

SERVPRO professionals can perform a proactive cleanup that involves facility or structure cleaning and disinfection where the customer states that there is no active known threat of COVID-19 contamination or exposure. The customer will be required to acknowledge that cleaning and disinfecting will only apply to the current state of the structure and contents. The structure would not be protected from future COVID-19 contamination if an infected person was to enter and occupy the building.

Cleanup Scope of Work and Planning:

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets, and tables at a minimum. These same surfaces are mentioned in the CDC’s guidance for commercial spaces as well, including: • Kitchen/Food Areas • Bathrooms • Schools/Classrooms • Offices • Retail Spaces • Water Fountains • Shelving and Racks • Sales Counters • Carpets and rugs • Stair Handrails • Elevator Cars • Playground Equipment • Fitness

Equipment Cleanup and Disinfecting Procedures:

Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of waste. The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar type organisms to COVID-19. SERVPROXIDE™, SERVPRO’s proprietary disinfectant, is a hospital-grade disinfectant that has demonstrated effectiveness against viruses similar to SARS-CoV-2 on hard, non-porous surfaces. In addition, SERVPROXIDE™ currently has dozens of EPA-approved claims including Feline coronavirus, Canine coronavirus, Staphylococcus (MRSA), E. coli, Salmonella, Rotavirus, Swine flu (H1N1) and more. Porous surfaces that are not water-sensitive, such as carpet and other fabric material, cannot be disinfected but can be sanitized using SERVPROXIDE™.

Understanding Storm Warnings

3/9/2020 (Permalink)

With the help of technology, there are now several ways to receive storm warning alerts. The television, your cell phone, the internet, and radio are some of these sources where you can discover this information. The real question is if we truly understand what these warnings mean? You will find that knowing these definitions will be very useful knowledge in preparation for a storm:

  • Severe Thunderstorm Watch – Conditions are ripe for severe thunderstorms within the watch area.
  • Severe Thunderstorm Warning – There is a severe thunderstorm in or heading for the warned area. Treat this like a tornado warning.
  • Flash Flood Watch – Flash floods are likely to occur soon. Be aware that water levels could rise at any point in time. Anticipate moving to a higher ground level.
  • Flash Flood Warning – Flash floods are occurring or expected to occur soon. If this happens, get to a high ground level immediately, and stay away from vehicles. It only takes 18 inches of water to sweep a car of truck away.
  • High Wind Advisory – Windy conditions may occur in the advisory area. This can make for unsafe driving conditions. Especially in (but not limited to) large vehicles. In addition, avoid boating anywhere in the advisory area.
  • High Wind Warning – Very strong winds are expected or already occurring that present a significant danger while driving, boating, or any outdoor activities. Often issued near tropical storms and hurricanes.
  • Tornado Watch – Conditions are suitable for tornadoes within the watch area. Tornadoes associated with hurricanes and tropical storms are typically a very significant cause of death and damage.
  • Tornado Warning – A tornado has been spotted visually or on radar. Usually issued for a county. If a tornado warning is issued where you live, then proceed to the middle of the lowest floor of a strong building immediately.

Understanding Damage to your Commercial Property

3/4/2020 (Permalink)

We do not want your business to have any type of damage. The bottom line is damage that has the potential to impact a residential property can also impact a commercial building.

Types of Damages

Storm: Damage caused by strong winds and heavy rain can remove roof tiles, break windows, plus more. Storm damages can be devastating and can cause delay in business.

Water: Water damage is typically due to burst pipes, floods, or rain. In any case, this can result in contaminated water affecting surfaces and furniture, but also mold growing and eroded belongings. Electricity and water damage quickly become volatile when combined.

Fire: Fire damage can result from a gas stove, faulty outlet, or candles and cigarettes that are not properly put out. This can also cause severe destruction to your property, which requires cleaning and restoration services.

Mold: As a highly unhygienic and unappealing, mold spreads quickly around properties as air-borne spores and remediation is very important to prevent it from rapid growth. Mold grows in any moist environment. Even that small leak under your office’s bathroom sink can eventually attract mold to grow.   

If you have any questions of a problem you may be having, do not hesitate to call SERVPRO of Lake Charles at 337-478-1133.

Water Damage Tips for your Business

2/25/2020 (Permalink)

Tips for Lake Charles Business Owners to Avoid Commercial Water Cleanup Situations

Commercial water damage hit a business in multiple ways. The company usually needs to close for repairs, lack of revenue, and the loss from items directly damaged by the water.

There are actions business owners can take to protect their Lake Charles property from commercial water damage. It is far easier to dedicate a small amount of time towards proactive measures that assist in avoiding a loss to the property and contents. SERVPRO recommends doing the following:

Regular Inspections
Here in Louisiana, flash floods, as well as plumbing issues, are the reasons for water loss in commercial properties. Make a list of areas to check and look over those places once a month. In this way, small leaks, damage to the roofing, or pooling water from poor drainage does not have a chance to become a problem.

Winterize
The winters in the state can be cold, and a little winterization goes a long way. Drafts can freeze pipes with poor insulation, which in turn causes the pipes to burst. Overnight and on weekends, make sure the heat in the building runs at sufficient temperatures, never lower than 50-degrees Fahrenheit, to prevent freezing pipes. If the thermostat has a battery backup, make sure to replace the batteries regularly.

Talk to Your Security Company About Environmental Monitoring
Environmental monitors can send out an alert when there is an elevation in temperature or moisture. Many different monitoring agencies offer this type of service.  Having an early warning system in place has the potential to save your property from damage from both fire and water.

Establish an Emergency Plan
If water damage happened on-site, what should you do? Establish a list of where the water shut-off valve location and numbers to contact, such as SERVPRO for quick cleanup of the property. The technicians can remove water, restore furnishings, and handle proactive treatments against mold and odors.

We suggest contacting our office regarding a pro-active program we offer called the ERP--Emergency READY Profile Program. A Sales and Marketing Rep SMR can schedule a visit to your company and demonstrate the advantages of this effective measure to keep your business viable. No cost to you, and it can save your business from closure.

SERVPRO of Lake Charles at (337) 478-1133 is ready to assist local businesses with commercial water cleanup of any size. They arrive quickly and restore the property to its preloss condition, "Like it never even happened."