Recent Posts

ERP: Emergency Ready Plan

10/22/2019 (Permalink)

Emergency ready plan graphic Whether you experience water damage, fire damage or mold damage an Emergency Ready plan can get you back to work quickly.

If you own a commercial property then you should be aware that having a good plan in place when a disaster strikes is crucial to getting up and running as soon as possible. SERVPRO of Lake Charles offers a free service called and Emergency Ready Plan (ERP). 

An ERP can provide important information pertaining to the systems that are necessary to run a business. This means knowing where your water shut off valves are or where your gas shut off valves are. Who to call if you experience water damage or fire damage. If your server room gets affected by a sudden and catastrophic loss who the IT company is that can respond quickly is valuable. 

Click here to learn more about our free assessment.

Fire Damage: Duct cleaning and odor control

10/15/2019 (Permalink)

duct cleaning results Duct cleaning can help with odor issues after you have experienced a fire in your home or business.

If you have experienced a fire in your home or business then you are well aware that odor issues can be quite persistent afterwards if it's not treated correctly. SERVPRO of Lake Charles understands this as well, which is why we make sure to find out if your heating, ventilation, and air conditioning (HVAC) system was running during the fire.

If it was then you may qualify for a duct cleaning as part of the insurance claim that you will inevitably file. SERVPRO of Lake Charles uses state of the art duct cleaning equipment to dislodge and remove any particulates from within your duct runs. This includes carbon buildup that may have been the result of the fire damage. We also can use either ozone or hydroxyl systems to remove any lingering odors and finally deodorize the duct system with something to your liking.

If you need our help please do not hesitate to call.

Why SERVPRO? Because we use the best equipment!

9/24/2019 (Permalink)

SERVPRO of Lake Charles employee using a hepa filtered vacuum on a commercial grade air filter to aid in duct cleaning. SERVPRO of Lake Charles employee using a hepa filtered vacuum on a commercial grade air filter to aid in the duct cleaning process.

SERVPRO of Lake Charles does a lot of commercial duct cleaning and in doing such, are expected to bring the best equipment. From rotary duct brushes to vacuums with hepa filters we understand that great results are generated from great operation combined with great equipment.

In this photo we see SERVPRO of Lake Charles cleaning a hospital air filter. Using a hepa filtered back pack vacuum we are able to suck up all loss particulates up to .3 microns (very small). This process is a necessary component of duct cleaning since it insures that the commercial grade filters last longer.

SERVPRO of Lake Charles is here to help. As a leader in our community we take great pride in making sure that your trust in us is not misplaced.

SERVPRO of Lake Charles Policy

9/5/2019 (Permalink)

An alarm clock that says 24/7. SERVPRO of Lake Charles is available 24/7/365.

Keep Calm...

SERVPRO of Lake Charles is always here for you in your time of need. We have the training and experience needed to get you through any size disaster. We know that when the unexpected happens, you need someone you can rely on and trust for help. An immediate response is a crucial part in getting things back to, Like it never even happened.

Our Service Policy ensures that we:

  • Contact you within 1 hour from the first notice of loss, to arrange for service.
  • Are on-site to begin mitigation services within 4 hours of notification.
  • Provide verbal and possibly written briefing of services needed within 8 hours of on-site arrival.

Call SERVPRO...

If a disaster occurs, we are always here for you! Call us 24/7/365 at (337) 478-1133.

Please note: Exceptions to our service response times may apply if a storm event occurs.

SERVPRO of Lake Charles: an adjusters best friend!

9/5/2019 (Permalink)

SERVPRO of Lake Charles has worked with many insurance agents and claim adjusters. We understand your situation. As an agent or adjuster, you have a responsibility to keep claim costs down while providing the best services possible for your clients. Here are a few reasons we’re trusted by so many insurance agents and adjusters:

Fast Emergency Response
Restoring commercial or residential property is the first priority at SERVPRO of Lake Charles. Your insurance client will appreciate our immediate response and you will know we’re doing everything we can to limit the damage and the costs.

Pretesting Reduces Claims Expense
Like insurance agents and claim adjusters, we know restoring property is less expensive than replacing property. Our goal is always to restore whenever possible and replace only when necessary. That’s why SERVPRO of Lake Charles performs pretesting on every loss so we can determine if it can be restored.

Claims Inventory Service
SERVPRO of Lake Charles can provide insurance agents and claim adjusters with an itemized loss inventory. We give you an Excel formatted report and pictures of important items. Your work is made simpler and clearer because we provide you with a complete and accurate picture of the incident.

Electronic Claims Information
Our corporate Claims Information Center provides the fast, accurate information you need to make sound decisions, including:
•    A complete electronic job file (by email or on paper)
o    First notice of loss
o    Detailed estimate
o    Digital loss photos
o    Scanned forms and paperwork
•    Informative reports (including job cost data) to improve results 
•    Performance comparison to industry standard

Superior, Time-Tested Training
Effective training is the best way to help ensure your clients receive the service they deserve. All SERVPRO of Lake Charles crews are trained to IICRC (Institute of Inspection Cleaning and Restoration Certification) standards in fire and water cleanup and restoration. We also conduct continuing education classes.  

Vendor Qualification Compliance and Professionalism
If you call SERVPRO of Lake Charles, we will use only qualified vendors to service your clients. Our commitment means you receive:
•    Access to the SERVPRO National Call Center to achieve prompt handling of your claims
•    Assurance that our crew uses industry best practices
•    Efficiencies through our insurance and file documentation requirements
•    The benefits of our quality assurance program

Serving Adjusters and Your Clients
A SERVPRO of Lake Charles professional's job is to reassure your clients, perform quality service, and report to you quickly. We know your job is to interpret the policy and adjust the claim. We don’t want you to have to deal with problems from vendors. Working with you, we strive to save you time so you can focus on priority files, while having complete control of every loss you’re assigned. We offer you 24-hour emergency response, damage mitigation, loss assessment, and an electronic file within hours. SERVPRO of Lake Charles documented, measured performance increases value for you, your agency, your managers, and your clients.

Hard-earned results have made SERVPRO leaders in the fire and water cleanup and restoration industry. The SERVPRO System is geared to achieve customer satisfaction and mitigation results, adding to your competitive advantage.


Here To Help 
The team at SERVPRO of Lake Charles has specialized training and experience in fire restoration services, natural disaster prevention, natural disaster cleanup, and natural disaster restoration. Call SERVPRO of Lake Charles (337) 478-1133 anytime, 24/7.

Flooding can happen fast

8/14/2019 (Permalink)

In Lake Charles, we can experience storms that can rain 8 inches in 3 hours. Consequently, our drainage systems will be tested. In this type of event it is important to be prepared. If you do not have flood insurance you may want to look into it for your home or business. The price can vary depending on where you live. Hopefully you will never need it but in the event that you do the cost is absolutely worth it. 

Raising furniture up off of your floors and placing sandbags at every entrance or threshold of your home or business can help avoid disaster. Another good idea is to have a restoration company in mind. When a storm happens we can slammed with phone calls. Calling sooner rather than later will ensure that you get attention quickly. 

Please give us a call if you have any questions!

Duct Cleaning after Fire Damage

8/13/2019 (Permalink)

After you experience a fire in your home or business it is important to follow the necessary steps in order to properly restore the duct work in your building. After you have contacted a restoration company make sure to get in touch with your insurance company. If your HVAC system was running during the fire it is important that all parties are aware. This is a very important component to your home or business and needs to be considered when the restoration process begins.

Make sure to go in every room to observe whether or not soot traveled throughout via the duct runs. Take lots of pictures and tell you restoration contractor. 

SERVPRO of Lake Charles uses the latest duct cleaning equipment to insure that not only are your ducts free of soot but that they no longer retain the odor from the fire.

Call us if you have any questions!

Hurricane Preparedness

7/23/2019 (Permalink)

Storm damage, flood damage or just a busted pipe, SERVPRO of Lake Charles is here for you.

SERVPRO of Lake Charles understands flooding. Make sure you do as well. When a Hurricane is 36 hours out here what you do:

  • Turn on your TV or radio in order to get the latest weather updates and emergency instructions.
  • Restock your emergency preparedness kit. Include food and water sufficient for at least three days, medications, a flashlight, batteries, cash, and first aid supplies.
  • Plan how to communicate with family members if you lose power. For example, you can call, text, email or use social media. Remember that during disasters, sending text messages is usually reliable and faster than making phone calls because phone lines are often overloaded.
  • Review your evacuation zone, evacuation route and shelter locations. Plan with your family. You may have to leave quickly so plan ahead.
  • Keep your car in good working condition, and keep the gas tank full; stock your vehicle with emergency supplies and a change of clothes.
  • If you have NFIP flood insurance, your policy may cover up to $1000 in loss avoidance measures, like sandbags and water pumps, to protect your insured property. You should keep copies of all receipts and a record of the time spent performing the work. They should be submitted to your insurance adjuster when you file a claim to be reimbursed. Visit www.fema.gov/media-library/assets/documents/137860 to learn more.

If you have any questions or concerns please call us immediately.

Constant Updates: Making fire and water damage restoration go smoother

6/26/2019 (Permalink)

moisture meter Daily monitoring of moisture levels after you experience water damage in your home or business is critical.

How annoying is it when you have a contractor that is doing work but not keeping you informed of their progress? Quick answer: it's very annoying!

When something as catastrophic as fire damage or water damage occurs in your home or business SERVPRO of Lake Charles understands that your level of anxiety is being pushed to the limit. We want to assuage your fears and put you at ease. 

Staying in constant contact with you throughout the process is important to the success of the job. Our trained technicians will give you updates regularly and answer any questions that may arise. 

Call us today to schedule an appointment, or if you have any questions and need advice we would love to help. SERVPRO of Lake Charles, a trusted leader in the community.

Water Damage: if you skip the steps you're not drying

6/18/2019 (Permalink)

Like many things in our life drying out your water damaged home or business is a process that has specific steps that must be executed in a certain order. If you skip any of these steps you are likely to prolong the process and risk creating secondary damage like mold growth or weaken structural materials.

The very first step is making sure that the source of the water has been shut off (stop the bleeding). This may require you calling a plumber or if you have the where-with-all to do it, taking a T-Square out to the shut off valve and turning it off your self.

The next step is to call SERVPRO of Lake Charles. Our highly trained staff will carefully explain the process and its order of operations to you and your insurance company. Once everyone is on the same page we begin the mitigation effort utilizing specially calibrated drying equipment.

Give us a call if you have any questions or if you would like to schedule an appointment.