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How to deal with a disaster after the first 24 hours:

8/18/2020 (Permalink)

restoration equipment SERVPRO of Lake Charles is southwest Louisiana's premiere fire and water restoration company.

When your home is on fire or starts filling with floodwater, you don't want to wait long for trained technicians to arrive. As you know, a fast response is the best way to prevent further damages. The first 24 hour period after experiencing damages is vital to the well-being of your home. Take a look at what you can expect:

  • Within one hour
  • Within four hours
  • Within eight hours


Lake Charles, LA., restoration professionals can accomplish a lot during the first hours after a disaster.

What You Can Expect From Restoration Professionals


The First Hour


A representative from the restoration company will call you within an hour after your first request for emergency help. During that phone call, you'll cover a lot of vital information that helps professionals determine which equipment and supplies to have available. You may discuss safety concerns or how to maintain communication with each other.
If the situation requires, technicians will arrive to cover holes with tarps or board up broken windows and doors. This emergency response team focuses on preventing further damages with temporary solutions. Even if repairs don't require a lot of work within the first 24 hour period, technicians will be on-site to verify whether an immediate response is necessary.


On-Site in Four Hours


Depending on the type of damage and safety concerns, clean up and restoration technicians will arrive at your home ready to thoroughly inspect your home. During these assessments, technicians can provide estimates regarding the type of repairs necessary and how long the job will take. They may talk to you about your insurance coverage and direct you to the next steps you should take. The restoration company is always open and committed to arriving Faster to Any Size Disaster; they'll load up the appropriate equipment and search out the best route to your home.


Eight Hours After Damages


Within those first hours, after gathering information and making assessments, a restoration representative will communicate with you, to share the information they've gathered, and to go over the plan for getting your home back in shape.

Within the first 24 hour period, you and technicians from the restoration company will share a lot of information, go through an onsite home inspection, and put together a plan for restoring your home so that it looks "Like it never even happened."

Office Escape Procedures

8/17/2020 (Permalink)

fire escape sign SERVPRO of Lake Charles is Southwest Louisiana's premiere Fire and Water Restoration Company!

How To Create a Fire Escape Plan for Your Building

Fires can be destructive and deadly. The speed at which a fire takes a facility varies based on the materials and causes of the blaze. Every emergency and fire restoration service in Lake Charles, LA., likely understands and encourages every commercial property owner to create a fire escape plan. Unfortunately, too many people do not know what that entails. Escape plans need not be complicated and should require at least three components.

Two exit minimum
Clear pathways
Implementation and practice

Two Exit Minimum
The basic emergency escape plan requires a two exit minimum out of every room in your facility. While plans can have more options, two is the minimum because it improves the odds of survival. If a room only has one exit, then people may become trapped if the fire overtakes that exit. Most offices will have a window and a door, these can stand as your exit points, but make sure that there is a feasible way to get to safety from those points.

Clear Pathways
The key to an effective fire escape plan is clear pathways. Make sure that hallways are free of clutter and that exit points are not blocked by shelving. While warehouses and packaging facilities can become overwhelmed with boxes and random items, it is crucial to have processes in effect to maintain order and cleanliness.

Implementation and Practice
It is not enough to create exit strategies. The only way to test the effectiveness of a plan is to implement it and put it into action. Routine practices should take place throughout the year to ensure that every employee makes it safely outside without incident. These scheduled run-throughs will help you tweak the escape strategy if you find there are hiccups.
A fire escape plan is not necessarily complicated to create, but the practice is vital to avoid complacency. If you need help creating a plan for your building, then contact the fire department or a restoration expert for help.

Secondary water damage and how you can minimize it:

8/17/2020 (Permalink)

To avoid future restoration needs, be sure to consider every water problem as a true threat to your property. Even small water damages have the possibility to cause serious structural issues over time. A small amount of water has the potential to ruin flooring, paint jobs, wallpaper, plaster, or drywall.

SERVPRO of Lake Charles is here to help. We have the equipment, training and experience to find unseen water and help minimize any potential secondary damages occur.  We respond quickly, inspect the area to assess the extent of the damage, and use the appropriate equipment to ensure the structural materials are restored to normal moisture levels.  These skills that we provide make a difference in reducing the immediate and secondary damage that a flood may cause.

There are also some immediate steps that YOU can take to help contain water damage:

-Dehumidify the area as well as possible. 

-Remove as much water as possible by mopping

-Move wet contents to a dry area, such as outdoors, to protect surfaces from the affected contents.

When every minute matters, call us at 337-478-1133 and SERVPRO of Lake Charles will respond to your call quickly, efficiently, and prepared with knowledge to make it “Like it never even happened.”

Another case of Why SERVPRO?

7/23/2020 (Permalink)

boat and service van SERVPRO of Lake Charles, south west Louisiana's premiere restoration company!

Why SERVPRO you might ask. Well, we do it all! Whether you have flood damage, water damage, fire damage, mold damage, covid-19 contamination, pet odor, dirty ducts, odor issues, reconstruction, restoration, fire damaged contents, soiled or stained carpets and rugs or you just need some advice on how best to proceed WE GOT YOUR BACK!

Recently, we responded to boat that had a fishy situation. Their carpet has had years of salt water and aquatic soiling that, ultimately, led to a serious mal-odor. 

Thankfully, we were able to get in there and get their carpets steamed cleaned, thus eliminating the terrible smell.

Ultimately, the customer was happy and we delivered on our promise! 

If you have any questions or concerns and would like to schedule an appointment please give us a call.

Summer Storm Safety Tips

7/21/2020 (Permalink)

Every year, hail and thunderstorms result in billions of dollars in property damages, especially in spring and summer months. Here are 10 quick tips to ensure that your home is prepared for the storm season ahead.

1. Keep an emergency kit in an accessible location in your home with the following items: a flashlight, extra batteries, extra chargers, non-perishable foods, bottles of water, first aid kits, blankets, sturdy/waterproof boots, a whistle, and important paper documents.

2. Get routine maintenance on your home, including your roof and the foundation of the house.

3. Become more familiar with your insurance policy. Know what is covered and what is not.

4. Invest in storm windows.

5. Bring all patio furniture and outdoor appliances indoors before a storm hits.

6. Keep all important or expensive belongings away from the floor in case of flooding.

7. Before a storm hits, park your car in the garage to prevent car damage.

8. Identify spots in your house away from windows and house siding to go to during a severe storm.

9. Cut down any trees or branches that could fall on your house or cars during a storm.

10. Take storm watches and warnings seriously. They can be the difference between life and death of you or a loved one.

Flood Tips and Tricks

6/24/2020 (Permalink)

Proceeding water damage, your primary focus should be safety:

  • Is it safe to stay in the house?
  • Electrical and “slip and fall” hazards are a prevalent concern.
  • Only do activities that are safe for you to perform with the damage.
  • Wet materials can be VERY heavy. Be careful lifting them!

Have A Water Damage Emergency? 

  • What To DO After A Flood
  • Remove excess water by mopping and blotting.
  • Wipe excess water from wood furniture after removal or lamps and tabletop items.
  • Remove and prop wet upholstery and cushions.
  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.
  • Turn air conditioning on for maximum drying if damage is in the summer.
  • Remove colored rugs from water damage.
  • Remove art objects to a safe, dry place.
  • Gather loose items from the floors.
  • What NOT To Do After Flooding
  • Don’t leave wet fabrics in damaged areas. Hang furs and leather goods.
  • Don’t leave books, magazines, or other colored items on wet carpet or floors.
  • Don’t use your household vacuum to remove water.
  • Don’t use television or other household appliances.
  • Don’t turn on ceiling fixtures if ceiling is wet.
  • Stay out of rooms where ceilings are sagging.

The Right Approach to Handling Water Damage

6/22/2020 (Permalink)

people with rubber boots Water damage restoration must be handled professionally and quickly.

Steps To Mitigate the Damage

There are a lot of things you never want to experience as a homeowner in Lake Charles, LA.. Major water damage is definitely one of them. Without a prompt, effective response, the results of the flooding could be catastrophic. You could lose precious belongings and possibly your entire home. Fortunately, there are some steps you can take to mitigate the damage.

Call a Professional Company
Cleaning up after water damage could be overwhelming. It may seem like a hopeless task. Your best move is to call a trusted water removal company to minimize the damage in your house. The pros offer the following advantages:

  • Experience cleaning up after residential floods.
  • The right equipment and tools to thoroughly restore your home.
  • Proven techniques and expertise to tackle even the biggest jobs.
  • Timely arrival and completion of the cleanup.

Get Your Valuables out of the Way
If a sewer backup sends black water into your house, get out immediately and do not get near it. However, if the flood starts from broken pipes, it is clean water, so you can feel safe around it. In this case, you should get affected materials out of the way so they can start to dry. If there are items such as furniture, clothing or electronics near the water, move them to higher ground. It will also help to pull up any wet carpet.

Reduce the Risk of Mold
By itself, water can ruin materials in your home. After the water cleanup and restoration, you'll want to dry the area as well. This will minimize the chances of mold growing in your house, as fungal growth occurs in moist, humid places. After drying the affected spots in your house, disinfect all surfaces where the water touched.
Nobody wants to cope with water damage, but there are things you can do to prevent problems from getting more severe. As long as you're proactive and involve the pros, you can overcome these troubling issues.

Water Damage Restoration in Lake Charles, Louisiana

6/17/2020 (Permalink)

water damaged floor Lake Charles' premiere restoration specialist

At SERVPRO of Lake Charles we specialize in water damage and fire damage restoration. Our goal is to mitigate these types of damages in your home or business. There is no job too small! 

Our trained crews and office staff work closely with your insurance company to insure that your house or business gets the attention in needs most in your time of trouble. 

Whether it is a busted pipe, flood and storm damage, roof leak or sewage back up you can count on us to restore your property in accordance with industry standards. 

There are right ways and wrong ways to mitigate property damage and we strive to operate at the highest levels of excellence.

If you need a quote or just want to ask questions please do not hesitate to call!

Coronavirus: Sanitation standards at SERVPRO of Lake Charles

3/13/2020 (Permalink)

Coronavirus, COVID-19 SERVPRO of Lake Charles is here to help disinfect Coronavirus in your home or business.

SERVPRO® professionals are trained in adhering to the highest cleaning and sanitation standards. SERVPRO® franchise professionals offer cleaning services including the removal of biohazard contaminants.

They have the specialized training and products to get your property back to business.

About Coronavirus The CDC is responding to an outbreak of a respiratory disease caused by a novel (new) coronavirus (SARS-CoV-2) that was first detected in Wuhan City, Hubei Province, China and has spread to 60 locations internationally (as of this publication), including cases in the United States. The virus known as “coronavirus disease 2019” (abbreviated “COVID-19”) is thought to spread mainly from person-to-person or through respiratory droplets when an infected person coughs or sneezes. It may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes, but this is not thought to be the main way the virus spreads.

Coronavirus: Scope of Cleanup Protocol

3/13/2020 (Permalink)

Coronavirus, COVID-19 Let SERVPRO of Lake Charles help you disinfect the coronavirus at your home or business.

SERVPRO professionals can perform a proactive cleanup that involves facility or structure cleaning and disinfection where the customer states that there is no active known threat of COVID-19 contamination or exposure. The customer will be required to acknowledge that cleaning and disinfecting will only apply to the current state of the structure and contents. The structure would not be protected from future COVID-19 contamination if an infected person was to enter and occupy the building.

Cleanup Scope of Work and Planning:

The CDC encourages cleaning of high-touch surfaces such as counters, tabletops, doorknobs, light switches, bathroom fixtures, toilets, phones, keyboards, tablets, and tables at a minimum. These same surfaces are mentioned in the CDC’s guidance for commercial spaces as well, including: • Kitchen/Food Areas • Bathrooms • Schools/Classrooms • Offices • Retail Spaces • Water Fountains • Shelving and Racks • Sales Counters • Carpets and rugs • Stair Handrails • Elevator Cars • Playground Equipment • Fitness

Equipment Cleanup and Disinfecting Procedures:

Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of waste. The CDC recommends usage of a labeled hospital-grade disinfectant with claims against similar type organisms to COVID-19. SERVPROXIDE™, SERVPRO’s proprietary disinfectant, is a hospital-grade disinfectant that has demonstrated effectiveness against viruses similar to SARS-CoV-2 on hard, non-porous surfaces. In addition, SERVPROXIDE™ currently has dozens of EPA-approved claims including Feline coronavirus, Canine coronavirus, Staphylococcus (MRSA), E. coli, Salmonella, Rotavirus, Swine flu (H1N1) and more. Porous surfaces that are not water-sensitive, such as carpet and other fabric material, cannot be disinfected but can be sanitized using SERVPROXIDE™.