Recent Posts

Flooding can happen fast

8/14/2019 (Permalink)

In Lake Charles, we can experience storms that can rain 8 inches in 3 hours. Consequently, our drainage systems will be tested. In this type of event it is important to be prepared. If you do not have flood insurance you may want to look into it for your home or business. The price can vary depending on where you live. Hopefully you will never need it but in the event that you do the cost is absolutely worth it. 

Raising furniture up off of your floors and placing sandbags at every entrance or threshold of your home or business can help avoid disaster. Another good idea is to have a restoration company in mind. When a storm happens we can slammed with phone calls. Calling sooner rather than later will ensure that you get attention quickly. 

Please give us a call if you have any questions!

Duct Cleaning after Fire Damage

8/13/2019 (Permalink)

After you experience a fire in your home or business it is important to follow the necessary steps in order to properly restore the duct work in your building. After you have contacted a restoration company make sure to get in touch with your insurance company. If your HVAC system was running during the fire it is important that all parties are aware. This is a very important component to your home or business and needs to be considered when the restoration process begins.

Make sure to go in every room to observe whether or not soot traveled throughout via the duct runs. Take lots of pictures and tell you restoration contractor. 

SERVPRO of Lake Charles uses the latest duct cleaning equipment to insure that not only are your ducts free of soot but that they no longer retain the odor from the fire.

Call us if you have any questions!

Hurricane Preparedness

7/23/2019 (Permalink)

Storm Damage Hurricane Preparedness Storm damage, flood damage or just a busted pipe, SERVPRO of Lake Charles is here for you.

SERVPRO of Lake Charles understands flooding. Make sure you do as well. When a Hurricane is 36 hours out here what you do:

  • Turn on your TV or radio in order to get the latest weather updates and emergency instructions.
  • Restock your emergency preparedness kit. Include food and water sufficient for at least three days, medications, a flashlight, batteries, cash, and first aid supplies.
  • Plan how to communicate with family members if you lose power. For example, you can call, text, email or use social media. Remember that during disasters, sending text messages is usually reliable and faster than making phone calls because phone lines are often overloaded.
  • Review your evacuation zone, evacuation route and shelter locations. Plan with your family. You may have to leave quickly so plan ahead.
  • Keep your car in good working condition, and keep the gas tank full; stock your vehicle with emergency supplies and a change of clothes.
  • If you have NFIP flood insurance, your policy may cover up to $1000 in loss avoidance measures, like sandbags and water pumps, to protect your insured property. You should keep copies of all receipts and a record of the time spent performing the work. They should be submitted to your insurance adjuster when you file a claim to be reimbursed. Visit www.fema.gov/media-library/assets/documents/137860 to learn more.

If you have any questions or concerns please call us immediately.

Constant Updates: Making fire and water damage restoration go smoother

6/26/2019 (Permalink)

How annoying is it when you have a contractor that is doing work but not keeping you informed of their progress? Quick answer: it's very annoying!

When something as catastrophic as fire damage or water damage occurs in your home or business SERVPRO of Lake Charles understands that your level of anxiety is being pushed to the limit. We want to assuage your fears and put you at ease. 

Staying in constant contact with you throughout the process is important to the success of the job. Our trained technicians will give you updates regularly and answer any questions that may arise. 

Call us today to schedule an appointment.

Water Damage: if you skip the steps you're not drying

6/18/2019 (Permalink)

Like many things in our life drying out your water damaged home or business is a process that has specific steps that must be executed in a certain order. If you skip any of these steps you are likely to prolong the process and risk creating secondary damage like mold growth or weaken structural materials.

The very first step is making sure that the source of the water has been shut off (stop the bleeding). This may require you calling a plumber or if you have the where-with-all to do it, taking a T-Square out to the shut off valve and turning it off your self.

The next step is to call SERVPRO of Lake Charles. Our highly trained staff will carefully explain the process and its order of operations to you and your insurance company. Once everyone is on the same page we begin the mitigation effort utilizing specially calibrated drying equipment.

Give us a call if you have any questions or if you would like to schedule an appointment.

When a Storm Event hits call us Immediately

6/11/2019 (Permalink)

When disaster strikes, resources, like time and materials, become limited. This is why it is imperative to call SERVPRO of Lake Charles immediately. We will get inundated with calls from people that are getting on our list for response. 

Our staff of highly trained technicians will respond and get started asap. In order to facilitate such a service we must first get you scheduled. 

Also, depending on the size of the storm, we may decide to invite SERVPRO's from Texas and other neighboring states into the area to aid in disaster recovery. 

This is why it is important to contact us as soon as you can.

Call SERVPRO of Lake Charles to schedule a timely response.

Are your air ducts dirty?

3/15/2019 (Permalink)

Why SERVPRO Are your air ducts dirty? SERVPRO of Lake Charles can improve air quality by cleaning your ductwork.

Sweeping Away Years of Dust and Dirt-Helping Reduce Potential for Damage and Health Risks

Since the ventilation system is often the biggest culprit in poor indoor air quality, inspecting the ductwork should be a high priority. In most cases, the HVAC system has been operating for some time without much attention. Dirty ducts can circulate odors, contaminants such as mold and irritating dust throughout your building or home.

A routine part of SERVPRO of Lake Charles' service is inspecting the heating, ventilation and air conditioning unit (HVAC). Keeping the HVAC system and ductwork clean can potentially extend the life span of the equipment by allowing it to operate at peak condition, which may save you money.

The SERVPRO Proven Duct Cleaning System is Cost Efficient

Unlike the majority of duct cleaning services, SERVPRO of Lake Charles uses a Portable Ventilation & Air Duct Cleaning System to examine ductwork and make a clean sweep, removing years of dust and grime.

The SERVPRO Duct Cleaning Process

 * The process begins by using patented equipment including a roto-scraper, which automatically adapts to the ducts shape and diameter while traveling through the duct, removing debris and filth before vacuuming begins.

* Next, a powerful push-pull air delivery and collection system transfers the debris from the ducting to a 16-gallon container.

* Air is filtered through a HEPA filtration system, removing 99.97 percent of particles in the airstream. HEPA filters capture debris and keep the environment clean.

* As an optional process, a sealant or coating product may be sprayed to address odor or microbial concerns.

* Filters will either be cleaned or replaced to remove odor and dirt.

For more information on HVAC and air duct cleaning, call us today, (337) 478-1133.

Inspect Your Commercial Building and Keep It Weatherproof

3/4/2019 (Permalink)

Storm Damage Inspect Your Commercial Building and Keep It Weatherproof Water damage restoration specialists at SERVPRO of Lake Charles are ready to come to your aid.

Inspect Your Commercial Building and Keep It Weatherproof

Is your Lake Charles, LA,, business in a building that is comfortable, dry and weatherproof? If so, thank the heroes responsible for exterior maintenance. It is their job to keep your building maintained. Proper maintenance ensures that the weather stays outside where it belongs. 

Damage to the exterior lets in the weather. Some, like broken windows, is obvious and demands immediate attention. Other damage starts tiny and grows into serious maintenance problems.

Examples of minor damage are:

  • Small holes in siding
  • Loose or cracked windows
  • Gaps around vents, pipes and other exterior features
  • Damaged masonry

Routine Inspections Are the Key to Preventive Maintenance

Every building has problems that are easy to overlook. They don’t interfere with the business operation, so they go unreported. The first step in fixing them is finding them. The best way to identify them is through a complete building inspection. Think of this as a close inspection of the building with the help of a checklist. Here are some of the tasks that an exterior maintenance inspection might include:

1. Inspect the roof. Look for areas where the roofing material needs repair. Check the vents, air conditioner and other features attached to the roof to make sure they won’t leak. Check the gutters and downspouts. Make sure that rain water will flow down and away from the building. 
2. Inspect the walls. Look for openings that might let water in. A structural engineer can help you determine if there is water damage.
3. Inspect the masonry. Areas that are failing might provide a path for water to get inside. Bring in a professional to check the situation.
4. Inspect the doors and windows. Make sure that they stop the flow of air and water.
Some exterior maintenance problems can’t wait.

One of these is water damage. There are local water damage restoration specialists ready to come to your aid. They are just a phone call away. 

Business Claims: Making a Disaster Claim

2/19/2019 (Permalink)

Commercial Business Claims: Making a Disaster Claim Fire Damage in Lake Charles, LA.

Fire Claim Process

While a blaze burning through your facility and your inventory is devastating enough, the fire damage can leave your property and your business boarded up for months. This is why it is essential to start the fire claim process immediately so that you can minimize the extent of the business interruption and get back to work quickly.

1. Call Your Insurer

While the first calls you make are to emergency services and family, the third call you should make after a fire is to your insurer. You want to make this call immediately after a fire to ensure that the claims process is initiated at the earliest possible moment. The longer you wait to make a claim, the longer it will take to get your business up and running.

2. Mitigate Further Damage and Loss

After you initiate the fire claim, you will want to get a fire restoration specialist from the Lake Charles, LA, area on the scene to board up and tarp your facility, mitigating further damage and loss. If you already have a plan in place with a restoration expert, then call them and get the process started. Keep in mind that your insurer may require you to mitigate further loss, meaning that if you don’t, then your coverage may not kick in. 

3. Keep Receipts

As you begin the cleanup, be sure to track all of your expenses by saving and tallying all receipts. When the adjuster arrives, they will want a full record of the damages incurred and the mitigation efforts made to reduce further property loss and damage.

4. Make a Record of Loss

Additionally, you should walk your property, photographing all damages to show your insurance adjuster. This record of loss will be used when evaluating your claim. You should also include any relevant receipts for the damaged property so your insurer can create an accurate valuation of the overall loss.

A fire claim may seem like a confusing process, but as with every bureaucratic process, there are appropriate steps to take. After a fire, just make sure to call your insurer, mitigate further damage, keep receipts and make a record of loss.

Avoid these 3 Things When Flooding Occurs

2/4/2019 (Permalink)

Storm Damage Avoid these 3 Things When Flooding Occurs Flooded Home

Avoid These Three Things

What you don't do after a flood can be as critical for your safety as the actions you take. It is important to remove flood water to limit water damage, but you should also avoid doing these three things after a flood.

  1. Risk Exposure to Tainted Water

    Standing water resulting from a flood is considered Category 3, or black water. It may contain contaminants such as chemicals, heavy metals, microbes, or solid waste. Keep unprotected skin from making contact with this infected water, and do not allow humans or animals to drink it.

    If you attempt to mitigate damage in a flooded home, be sure to wear personal protective equipment, such as waterproof boots, hip waders, and heavy work gloves. If mold may be present, you should also wear a respirator.

    2. Turn the Electricity Off or On

    You may risk electrocution if you attempt to cross flood water to shut off a circuit breaker. There is no guarantee that water-damaged electrical components will function normally. Furthermore, neighbors may be running a generator improperly and back-feeding electricity into the grid. 

    A utility company technician or a licensed electrician can disconnect the electrical meter to ensure that there is no electrocution risk. You should also exercise caution when dealing with flood-damaged electronics, which are likely to short-circuit.

    3. Delay Cleanup

    The longer water is left standing or moisture lingers, the more likely mold growth will appear. Mold can begin to grow in a flooded home in 24 to 72 hours.

    Avoid unprotected exposure to flood water, the risk of electrocution, and the dangers of secondary damage. The best way to handle flood damage is to hire water damage mitigation specialists to clean, disinfect, and to dry the flooded portion of your residence 
  • Call SERVPRO of Lake Charles @ 337-478-1133.