What our Customers say...


Lori K is fantastic to deal with! Our tax office was recently affected by a neighboring shop's fire.  Thankfully no one in the shopping center - especially the animals was hurt.  The smell was awful though.  Lori and her team was there that day to help everyone get on track to re-opening as soon as possible.  I had heard of the company, but this was my first time dealing with them.  I know who to call if I ever personally need assistance with events like this.

Ben exhibited exceptional leadership skills.  The Team was NSYNC!!

It's encouraging and heartwarming to see outsiders value your life's dream and valuable assets. 

Very impresses with the level of service.

Wonderful people and great attitudes.

Wonderful Service!!!

Lori and Joyce were outstanding in their care, concern, attention to detail and were wonderful to have around. 

All team members were awesome and very professional.  A Big Thank You to Mr. Jack, the owner.  You were very helpful and thoughtful in everything you helped us with.  We cannot thank you enough. 

My wife and I cannot say enough good things about our experience with SERVPRO of Lake Charles after our house fire.  They provided a quick expert assessment of the damage and knew exactly what needed to be done.  The employees were on site quickly and were very knowledgeable and informative throughout the process.  It was obviously a very stressful time and they gave us confidence that everything was being done to make sure our home was taken care of.

They are very professional and quick to respond

Thanks to SERVPRO Lake Charles for their prompt and efficient water removal after recent winter weather frozen pipe issue. I will definitely call their friendly team again should water removal be needed.

We have light beige carpet in our home. After years of traffic we finally decided to have the carpet cleaned. We contacted SERVPRO of Lake Charles because we were familiar with their reputation for doing an excellent job of carpet cleaning. The service people were timely for the appointment, didn’t waste any time starting the cleaning process, were neat with no mess in the house. We were very pleased with the results. We appreciated Mr. Drouilhet’s personal follow up to make sure we were satisfied with the cleaning.